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Welcome to the Impact Inclusive E-Commerce!

At Impact Inclusive, we understand the importance of protecting your personal information and we are committed to safeguarding your privacy online. This Policy describes the types of information Impact Inclusive may collect from you or that you may provide when you visit and/or shop at our Website and our practices for collecting, using, maintaining, protecting, and disclosing that information.


Please carefully read this document as you acknowledge that it is part of our Terms and Conditions of Use, and by clicking “I agree” to those Terms and Conditions you agree to be bound and abide by it. If you do not agree, you must not access the Website or use any of the content found on it.


If, after reading our Privacy Policy, you still have questions about anything herein, please feel free to contact us at


ABOUT Impact Inclusive is a website (“Website”) owned and managed by Line Up Surf Company Lda, a company with registered address at Rua Narciso de Barros 8 R/C Es., 2500-820, Caldas da Rainha, Portugal, and with taxpayer and company number 514509287 (“Impact Inclusive”, “we” or “us”).             


Impact Inclusive is the legal entity in charge of the personal data processed in the Website.

When you use the Impact Inclusive Website (“User”), you will share some information with us.



Personal Data is your identifiable information that gives us details about who you are, such as your name, your email address, your postal address, and your phone number. 


When you register or shop at our Website, we will ask for certain information about you such as your first and last name, email address and tax payer number. This is information we need in order to process your orders.


Impact Inclusive further assumes that the data is real, accurate and up-to-date. The Data Subject is responsible for the personal data transmitted and submitted to Impact Inclusive.



Our Website is not intended for children under 13 years of age and is not targeted toward children. We do not knowingly collect personal information from children under 13.

We do not knowingly collect personal information from individuals under the age of 13 and our Website is not directed to individuals under the age of 13. We request that these individuals not provide personal information through the Website.


As a minor user, in case you are using payment methods owned by another person, you are responsible for collecting their consent to use them.



We use information, including any Personal Data, we collect about you or you provide us for the following purposes:

  • Process your orders;
  • Provide you with notices about your orders and delivery;
  • Provide you with information you may ask us;
  • Notify you about changes to our Website or any products we may offer;
  • If you are our client, or subscribed to our newsletter, contact you about products and services provided by Impact Inclusive;
  • In any other way you specifically consented to.



For the purposes above, Impact Inclusive may disclose Users’ personal data:

  • To other companies that process personal data in our behalf and under our instructions (including IT developers and maintenance service providers, IT providers, payment services providers, delivery companies) provided that such companies provide sufficient guarantees on the implementation of measures that ensure processing will meet the requirements of this Policy, the applicable law and ensure the protection of the rights of the users;
  • To third parties and entities when Impact Inclusive deems it necessary or appropriate: under applicable law; to comply with legal processes; to respond to requests from public and government authorities;


We may need to transfer your information internationally to other companies or service providers. This data transfer may happen if our servers (i.e. where we store data) or our service providers are based outside the country where we offer our services. When any of the above occurs, we will make sure that it is done in compliance with the legislation in force, and your information is properly managed and processed. Impact Inclusive will take all applicable measures to protect its Users’ personal data, as well as requires that these third parties comply with all the measures required by the data protection regulations, namely technical measures and organizational structures.


Information we collect from you, including personal data, through our Website will be stored on our provider’s servers. Your information will be stored on servers located in the European Union. This information will also be stored on the device you used to submit it—that’s your phone, tablet, or computer.


Impact Inclusive shall retain your personal data for 5 (five) years following your latest order, or as long as Impact Inclusive requires that its Personal Data comply with the purposes for which it was originally collected, unless required by law.


After this period, such data shall be permanently erased, unless there is a legal obligation or in case the Impact Inclusive adopts some of the technical measures that allow the retention of data in total security.


If you subscribed our newsletter, we will retain your contact information until the moment you unsubscribe from it.



Third parties that have links on our Website may collect personally identifiable information about you. We are not responsible for the privacy policies or practices of such sites and the practices of these sites are not governed by this Privacy Policy. If you have questions about the privacy policies or practices of a third-party site, you should contact the site administrator or web-master of the specific site. We will maintain your information in accordance with the terms of this Privacy Policy. However, this Privacy Policy does not govern the privacy policies and practices of third parties. You will need to check with the other entity’s Privacy Policy to understand how they will use and protect that information.



Impact Inclusive has implemented appropriate technical and organizational measures to ensure an adequate level of security for data processing. Impact Inclusive uses a combination of reasonable physical, technical and administrative security controls to maintain the security and integrity of your personal information, to protect against any anticipated threats or hazards to the security or integrity of such information, and protect against unauthorized access to or use of such information that could result in substantial harm or inconvenience to you.


Please note the safety and security of your Personal Data also depends on you. In cases where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask that you do not share your password with anyone.


Impact Inclusive will never send you email requesting confidential information such as account numbers, usernames, or passwords and you should NEVER respond to any email requesting such information. If you receive such an email purportedly from Impact Inclusive, do not respond to the email and notify Impact Inclusive at



Impact Inclusive respects your rights in accordance with the applicable data protection law. As such, you have the rights to:

  1. access personal data: to understand whether or not we are processing your personal data and when we are, to request a copy of the personal data that Impact Inclusive holds about you;
  2. correct personal data: you have the right to request us to correct any inaccurate information;
  3. erasure: in certain circumstances you may have the right to ask us to erase any personal data we hold about you. We only process and retain your data for as long as we need to;
  4. restrict processing: in some circumstances such as in the case of inaccurate data or unlawful processing you have the right to restrict the processing that we carry out with your personal data;
  5. data portability: the right to be able to take data you provided to Impact Inclusive in certain circumstances provided it shall not adversely affect the rights and freedoms of others;
  6. object: the right to in certain circumstances object to Impact Inclusive processing your personal information. You may withdraw the consent to process their data at any time. However, this does not affect any processing performed by that date based on any consent previously provided. If for any reason you want to delete your account, you can do so on the site.


You may exercise any of the rights by written request addressed to


Without prejudice to any other administrative or judicial proceedings, you are entitled to lodge a complaint before a Data Protection Authority in case you consider that the processing of your personal data violates the legal framework in force.

In Portugal, this authority is Comissão Nacional de Proteção de Dados (Av. D. Carlos I, 134 – 1.º 1200-651 Lisboa).



Impact Inclusive may amend its Privacy and Cookies Policy at any time. The updated version of the Privacy and Cookie Policy that reflects these changes will be posted on our Website. Any relevant updates to the Policy will be communicated to our clients or subscribers of our newsletters.



If you have questions or concerns about how Impact Inclusive processes your personal data, please send a request for clarification to



Last updated on: 5 Jan 2022






A cookie is a small text file that a website stores on your computer or mobile device when you visit the site.

  • First party cookies are cookies set by the website you are visiting. Only that website can read them. In addition, a website might potentially use external services, which also set their own cookies, known as third-party cookies.
  • Persistent cookies are cookies saved on your computer and that are not deleted automatically when you quit your browser, unlike a session cookie, which is deleted when you quit your browser.

Every time you visit our Website, you will be prompted to accept or refuse cookies.

The purpose is to enable the site to remember your preferences (such as user name, language, etc.) for a certain period of time.

That way, you do not have to re-enter them when browsing around the site during the same visit.

Cookies can also be used to establish anonymised statistics about the browsing experience on our sites.



Impact Inclusive mostly use “first-party cookies”. These are cookies set and controlled by the Impact Inclusive, not by any external organisation.

However, to view some of our pages, you will have to accept cookies from external organisations.  

The 3 types of first-party cookie we use are to:

  • store visitor preferences
  • make the Websites operational
  • gather analytics data (about user behaviour)



These are set by us and only we can read them. They remember:

  • if you have agreed to (or refused) this Website cookie policy
  • if you have already replied to our survey pop-up (about how helpful the site content was) – so you won’t be asked again






Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the “Necessary” category .

1 year


The cookie is set by the GDPR Cookie Consent plugin to record the user consent for the cookies in the category “Functional”.

1 year


Set by the GDPR Cookie Consent plugin, this cookie is used to store the user consent for cookies in the category “Performance”.

1 year


Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the “Analytics” category .

1 year


Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the “Advertisement” category .

1 year


Set by the GDPR Cookie Consent plugin, this cookie is used to store the user consent for cookies in the category “Others”.

1 year




There are some cookies that we have to include in order for certain web pages to function. For this reason, they do not require your consent. In particular:

  • authentication cookies
  • technical cookies required by certain IT systems



These are stored when you log in to our website. When you do this, you accept the associated Privacy and Cookies Policy.







This cookie is used by the website’s WordPress theme. It allows the website owner to implement or change the website’s content in real-time.



Helps WooCommerce determine when cart contents/data changes.



Helps WooCommerce determine when cart contents/data changes.



Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.

2 days


Powers the Recent Viewed Products widget.


store_notice[notice id]

Allows customers to dismiss the Store Notice.





We use these purely for internal research on how we can improve the service we provide for all our users.

The cookies simply assess how you interact with our website – as an anonymous user (the data gathered does not identify you personally).

Also, this data is not shared with any third parties or used for any other purpose.

You are free to refuse these types of cookies via the cookie banner you will see on the first page you visit.




Cookie type and duration


Google Analytics

cookie used to distinguish individual users

expires after 2 years


Google Analytics

cookie used to distinguish individual users

 expires after 24 hours


Google Analytics

cookie used to limit amount of user requests in order to maintain your website’s performance

expires after 1 minute


Google Analytics

cookie containing a unique ID assigned to each user on your domain

expires somewhere between 30 seconds and 1 year


Google Analytics

cookie containing a unique ID that makes Google Analytics and Ads work together

expires after 90 days




Some of our pages display content from external providers, e.g. YouTube, Facebook and Twitter.

To view this third-party content, you first have to accept their specific terms and conditions. This includes their cookie policies, which we have no control over.

But if you do not view this content, no third-party cookies are installed on your device.

Third-party providers on Commission websites:




You can manage/delete cookies as you wish – for details, see



You can delete all cookies that are already on your device by clearing the browsing history of your browser. This will remove all cookies from all websites you have visited.

Be aware though that you may also lose some saved information (e.g. saved login details, site preferences).


For more detailed control over site-specific cookies, check the privacy and cookie settings in your preferred browser


You can set most modern browsers to prevent any cookies being placed on your device, but you may then have to manually adjust some preferences every time you visit a site/page. And some services and functionalities may not work properly at all (e.g. profile logging-in).



Last updated on: 5 Jan 2022





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