TERMS AND CONDITIONS

Welcome to the Impact Inclusive Website!

This Policy describes the terms and conditions applicable when you buy products in our website www.impact-inclusive.com (“Website”).

In this Website, you can purchase products from our brand and many others.

When you shop with us, or access our Website, these Terms and Conditions apply.

If, after reading our Terms and Conditions, you still have questions about anything herein, please feel free to contact us at info@impact-inclusive.com.

ABOUT Impact Inclusive

All products on our website are marketed by [Line Up Surf Company Lda], a company with registered address at [Rua Narciso de Barros 8 R/C Esq., 2500-820 Caldas da Rainha, Portugal], and with taxpayer and company number [514509287] (“Impact Inclusive”, “we” or “us”).    

PLACING AN ORDER

1. Add to the shopping cart the products you want to order;
2. Fill in the requested fields (create an account if you do not have one already);
3. Chose a payment method and execute the payment;
4. Chose a delivery method;
5. You will then receive an email confirming your order;
6. After receipt of payment on our systems, your order will be processed and shipped.
7. You will receive our order confirmation and shipping notifications.

Please note that if you pay by bank transfer or Multibanco reference, it usually takes about 24h for us the receive your payment. Once we do, your order will be shipped.

PAYMENT METHOD.

Payments for purchases on this website are received in euros.  

The following payment methods are accepted:

– Credit Card

– Ideal

– Paypal

– Multibanco Transfer

– Multibanco Reference/”Pagamento de serviços”

Orders will be processed only after payment is settled.

DELIVERIES

Impact Inclusive delivers to mainland Portugal and the islands and Member States of the European Union.

When you purchase from our site, we will provide you with the transportation service company that better fulfills your specific needs, considering the characteristics of the products that you are buying from us, your location and other aspects of your order. 

Delivery time and all associated costs will depend on the characteristics of the products and their destination.  However, we will provide you with the information regarding the delivery when you are placing your order and you can always contact the transportation company if you have any further questions.

Please take into consideration that we do not ship during weekends or national holidays, and all orders paid after 17 pm on Friday will be shipped the first working day thereafter.

In case of international shipments, Impact Inclusive cannot guarantee the exemption of possible customs duties as well as delays in delivery in the country of delivery.

UNSUCESSFUL DELIVERIES

Each currier will have their own policy regarding Unsuccessful Deliveries.  Before selecting your courier, we advise you to check what is their policy and the procedure regarding unsuccessful deliveries.

AVAILABILITY AND STOCK

All orders for items are subject to availability and in the rare event of supply difficulties or because items are no longer in stock, we reserve the right to provide you with information regarding substitute items of an equal or higher quality and value which you can order. If you do not wish to order the substitute items we will pay you the refund as possible and, in all cases, within 30 days from the date on which you email us about the return.

RETURNING ITEMS

If you decide to return your purchases, we accept returns within 14 days after the day you received your order.

In order to return your purchases, please contact us. After your request we will send you back a return form.

WE WILL NOT ACCEPT ITEMS THAT HAVE BEEN USED

Impact Inclusive can refuse returns bases on legitimate and reasonable grounds that the item has been used.  In these cases, we will provide you with a written and reasoned reply for our decision.

However, if an item is still in its original condition and not showing signs of use, we will accept your return. Once we receive your returned item and analyze it, we will contact you to confirm you are entitled to reimbursement.

You are responsible for the cost and risk of returning the items to us.

The refund will be paid as soon as possible and, in all cases, within 30 days from the date on which you email us about the return.

Please note we do not accept returns for unwanted items after the 14 days period referred above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs. We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Certain items cannot be returned for refunds including:

• Cosmetic products if opened, used or protective seal is not intact
• Underwear if the hygiene seal is not intact or any labels have been broken
• Swimwear if the hygiene seal is not intact or any labels have been broken

NEW PRODUCTS AND PROMOTIONS

By subscribing to the Impact Inclusive newsletter, you will receive all our promotions, campaigns, and news about our products. If you are interested on updates on the latest trends, subscribe to our newsletter here.

YOUR INFORMATION

Our Privacy and Cookies Policy sets out how we will use your information. Please check it here and contacts us if you have any questions at [info@impact-inclusive.com].

INTELECTUAL PROPERTY

Impact Inclusive ASOS owns or has permission to use the intellectual property rights in its website and its content.

Any reproduction, representation of all or part of this Website or any of its elements, is prohibited unless prior written permission issued by Impact Inclusive.

Please, do not use our trademarks and logos without our prior consent.

Any hyperlink to the website of Impact Inclusive cannot be made without the prior written authorization of Impact Inclusive.

LEGAL

Any question related to the products or services provided or the interpretation of these Terms and Conditions, will be subject to Portuguese law and the Courts of Lisbon, with express waiver of any other.

If you shopped from Portugal, you may also resort to one of the Alternative Dispute Resolution Centers you may find at www.consumidor.pt

CONTACT US

If you have any comments or complaints, please contact us.

We also inform you that you have the right to submit a complaint through the Online Complaints Book (Livro de Reclamações Eletrónico), available at www.livroreclamacoes.pt, which has the same value as complaints submitted in physical format.